1 Interpretation
1.1 Where the context so admits, the following expressions shall have meanings ascribed to them hereunder – that is to say:
A. “HAUC” shall mean Harper Adams University College as an establishment.
B. “HAUC SU” shall mean the Students’ Union of Harper Adams University College as an organisation.
C. “SU” shall mean Students’ Union.
D. “The Customer” shall mean the individual that uses any part of or feature within the website and therefore agrees to these terms.
2 ‘Online Payments’
2.1 When making a purchase from or via HAUC SU for any product, payments will be processed through Sage Pay, a division of Sage (UK) Ltd, and Lloyds TSB Ltd. Merchant Services. All payments are made to Harper Adams Students' Union and will appear on the customer’s bill as "Harper Adams Student".
2.2 HAUC SU does not store credit card details and uses industry standard SSL encryption to ensure the safety of the customer’s data.
2.3 All payments are made in a live environment, upon clicking 'Pay Now' the customer’s credit or debit card will be billed with the agreed amount and the order will be immediately processed.
2.4 Once an order has been completed the customer will receive a confirmation email from noreply@harper-adams.ac.uk. This can additionally be viewed at a later date by viewing the 'Purchase History' section of the website account section.
2.5 These terms shall be governed by English law and are subject to the exclusive jurisdiction of the English Courts. Nothing in these terms shall exclude liability for fraudulent misrepresentation.
3 Tickets
3.1 General Terms & Conditions
3.1.1 HAUC SU operates an electronic ticketing system for students. All tickets purchased by Harper Adams Students online are assigned to the personal account and then accessed using the door entry software.
3.1.2 Tickets sold to non-card holders will receive an e-receipt, collect a ticket or be given the opportunity to pay for delivery of the ticket – event dependant.
3.1.3 Admission to student and guest only events is only permitted before 00:00 unless otherwise stated. Admission may be subject to advance registration for certain events.
3.1.4 Students must bring their HAUC ID Card to every event they wish to attend.
3.1.5 It is the individual student’s responsibility for ensuring their card is in full working order (Replacements may be gained from Student Services).
3.1.6 Members of the public will require photographic ID in order to gain entry to events.
3.1.7 Re-admission is not permitted without the appropriate wristband unless approval from the bar manager or night steward has been awarded.
3.1.8 Right of admission is reserved by the venue management.
3.1.9 Student Cards are not transferable.
3.2 Refunds
3.2.1 All tickets are non-refundable and non-transferrable unless a condition is met as set out by 3.2.2.
3.2.1.1 Purchase in error is not a valid reason for refund.
3.2.1.2 Non-attendance due to injury, illness or other at an event is not a valid reason for refund.
3.2.2 The following conditions and circumstances are an exhaustive list of situations that may trigger refunds to all or certain members of the guest list if the management deem suitable:
3.2.2.1 The entire event has been cancelled by HAUC or HAUC SU.
3.2.2.2 The event has been cancelled whilst in progress.
3.2.2.3 The main performing artiste has cancelled or the event altered for reasons beyond our control, but the event has still taken place.
3.2.2.4 The event has sold out, and there are people waiting for extra tickets. In this instance refunds may be given, and the tickets then resold to people on the waiting list once the re-sale cash has been received.
3.2.3 In all instances management’s decision is final, based on the individual circumstances, and not open to discussion – argument may result in HAUC’s disciplinary procedure being implemented.
3.3 Transfer Policy
3.3.1 All tickets purchased for HAUC SU events are non-transferrable – they are assigned exclusively to an account and cannot be moved to that of another person.
3.4 Physical Ticket Replacements
3.4.1 When physical tickets are issued - from the point of sale the safeguarding of the said ticket is the responsibility of the owner.
3.4.2 Replacement tickets will not be issued in the event of their loss or damage.
3.4.3 A new ticket must be bought to gain entry to the event.
4 Merchandise/Products
4.1 By purchasing any product from the HAUC SU website, the customer agrees to the following Terms & Conditions:
4.1.1 Purchase
4.1.1.1 A receipt email will be sent upon completion of any order. Any errors with this receipt must be reported immediately to su-website@harper-adams.ac.uk.
4.1.1.2 Failure to advise HAUC SU of any errors on receipts within 24 hours of receipt of the confirmation will result full liability for the full cost of the item.
4.1.2 Postage
4.1.2.1 The options and charges for postage and packaging will be displayed at the point of sale.
4.1.3 Returns & Refunds
4.1.3.1 If there is a genuine reason for to returning an item - an email must be sent to: su-shop@harper-adams.ac.uk including - reasons for returning and a transaction number (found on e-receipt).
4.1.3.2 Items must be returned in a new condition and in the original packaging.
4.1.3.3 The customer must pay for the cost of the return.
4.1.3.4 The item must be sent by recorded delivery.
4.1.3.5 HAUC SU will not accept returns in the following cases:
4.1.3.5.1 The item has been worn (unless there is a provable quality issue).
4.1.3.5.2 The item has been proved to be deliberately damaged.
4.1.3.5.3 The item has the incorrect personalisation details unless the the error is deemed to be ours we will replace the item at no extra cost
4.1.3.5.4 The item doesn’t fit
4.1.3.5.5 The item is the wrong colour
4.1.3.5.6 The item is unwanted
4.1.3.6 All refunds will be issued by HAUC SU.
4.1.3.7 In the event of an item being returned due to quality issues we will take this up with our supplier and advise the customer of the outcome.
5 Website Use
5.1 Acceptable Use Policy
5.1.1 This Acceptable Use Policy is intended to help create an atmosphere in which freedom of speech is balanced by self discipline and a mature attitude to discussion.
5.1.2 By virtue of participation in the website features and forums, the customer is deemed to have agreed to abide by the rules. HAUC SU reserve the right to remove items submitted that are deemed by HAUC SU to be inappropriate for public display.
5.2 Personal Identification
5.2.1 All messages sent to a discussion will require a username and password, chosen at time of registration.
5.2.2 If a customer is found to be representing himself or herself as another, they will be liable to the HAUC SU disciplinary procedure.
5.3 Use of Language
5.3.1 Messages should not be malicious or designed to offend.
5.3.2 By participating in any discussion, the customer undertakes to indemnify HAUC, HAUC SU and any associated body, organisation or individual against any liability arising from any obscene, defamatory, seditious, blasphemous or other actionable statement published by the customer on this site and against all damages, losses, claims and costs (including without limitation fines and expenses arising out of or incurred in conducting or defending any proceedings) arising from any such actionable statements.
5.4 Conduct of Discussion
5.4.1 The Discussion Forum is intended primarily for topics relating to the HAUC SU and for the discussion of items of membership interest.
5.4.2 Any post should be within the scope of the subject under discussion.
5.4.3 If a contribution is made that is deemed by HAUC SU as inappropriate to the subject under discussion, the customer may be directed by the Moderator or face disciplinary action.
5.4.4 No reference should be made to the personality of other participants in a discussion nor should attacks be made on an individual's character unless the person concerned has already chosen to bring his or her personality into the issue under discussion.
5.4.5 One to one arguments, disagreements and disputes of a personal nature must be conducted through private Email and not through public discussion.
5.4.6 By participating in a discussion, the customer undertakes to indemnify HAUC, HAUC SU and any associated body, organisation or individual against any liability arising from any breach of confidentiality, copyright or other intellectual property right published by the customer on this site and against all damages, losses, claims and costs (including without limitation all expenses incurred in conducting or defending any proceedings) arising from any such publication. Statements must not be made that are libellous, obscene, seek to incite racial hatred or otherwise break the laws of the United Kingdom.
5.5 Private Email
5.5.1 If a person has sent a private e-mail, it may not be forwarded to a public discussion group without the prior consent of the person who sent it unless the email is forwarded to an administrator.
5.5.2 Any contact information that may be granted access to on the site should remain within it and not used for any other external emailing purposes.
5.5.3 Any unauthorised attempt to extract or expose personal information for use outside of the website will result in banning of use of the website and exposure to the disciplinary procedure.
5.6 Complaints about a Breach of these Rules
5.6.1 Complaints about a breach of these Rules should only be made by private e-mail to the website manager or SU president.
5.6.2 The HAUC administrators will take timely and appropriate action with regard to the complaint.
5.7 Deliberate Abuse and / or Misuse of the Portal
5.7.1 Any attempt to circumvent or manipulate access rights to the website will be treated as a disciplinary offence and treated in accordance with HAUC SU’s disciplinary procedures.
5.7.2 Access to this site is granted to an individual and login details should be treated as strictly private and confidential.
5.7.3 It is a disciplinary offence to share access details with other users.
5.7.4 Should the customer suspect that the account is being used by another person, the customer should change his/her password immediately and contact the HAUC SU website manager.
6 Site Content
6.1 Whilst every effort has been made to ensure the accuracy of information displayed on this site no warranty or representation is given as to its quality, accuracy or completeness. It is the responsibility of the user to judge the accuracy of information before relying on it in any way.
6.2 HAUC SU will accept no responsibility for any loss or damage of whatever nature arising out of the use of, or inability to use, this site, or from any error or omission in information contained in the site.
6.3 HAUC SU Union reserves the right to amend or otherwise alter the information displayed on this site.
6.4 Whilst every effort is made to ensure this site provides a safe environment for all visitors, the dynamic and open nature of areas such as the discussion forums and noticeboards prevent the SU from monitoring all content posted here. Content of a questionable nature can be reported to the website manager in the first instance.
6.5 Any links to other websites provided by this website have been included for convenience only and HAUC SU accept neither responsibility nor liability for the contents of any linked website.
6.6 The inclusion of any link does not imply endorsement by HAUC SU of any linked website or its provider.
6.7 Copyright in the content of the site and HAUC SU trade marks logos and brands contained in the site belongs to HAUC SU.
6.8 Users are permitted to download and store (on a temporary basis) any of the contents of this site provided this is solely to view such contents using a personal computer.
6.9 Users are forbidden to permanently copy or store or in any way redistribute the contents of this site unless explicitly authorised to do so.